| • | Understand what diversity is and is not. |
| • | Understand why organizations are undertaking diversity efforts. |
| • | Be able to analyze your perceptions on diversity. |
| • | Understand communication styles are not universal. |
| • | Understand how intercultural communication can prevent people from understanding each other. |
| • | Practical techniques for improvement. |
| • | Identify factors that impact on interpersonal communication in a diverse work environment. |
| • | Identify effective ways to give and receive feedback. |
