| • | Stress Reduction and Humor
| - | Stress as a "fight or flight" response |
| - | In stress we see things up close and in the short term. |
| - | In humor we see things from an emotional distance and in the big picture. |
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| • | Humor and Mental Flexibility
| - | Ability to change |
| - | Tolerance for ambiguity |
| - | Seeing situations from multiple perspectives |
| - | Learning from mistakes |
| - | An objective attitude toward oneself |
| - | Creative thinking and problem-solving |
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| • | Humor with Colleagues
| - | Humor, morale, and teamwork |
| - | Enhancing communication |
| - | Reducing defensiveness |
| - | Defusing conflict |
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| • | Humor with Customers
| - | Getting attention |
| - | Creating comfort |
| - | Reducing defensiveness |
| - | Controlling the social climate |
| - | Making a point |
| - | Making smooth transitions |
| - | Guiding the conversation |
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